Post by account_disabled on Jan 24, 2024 5:04:09 GMT -5
Sales employees spend almost two-thirds of their time on non-deal related items, while only 35.2% is allocated to core responsibilities . Left to their own devices, managers can miss calls and get further and further off script. Therefore, constant monitoring is an integral part of the responsibilities of the head of the sales department. In this article we will talk about Ringostat functions that make the work and control of employees easier. Reading time 12 minutes Tip #1. Classify calls by category and value Tip #2. Keep track of your work schedule Tip #3. Check call duration Tip #4. Monitor employees without stress Tip #5. Receive notifications about missed calls and put your mobile in the forwarding chain conclusions There are many ways to lose a client: not answering the call; It is not enough to communicate politely with the client; be unable to talk about the product or answer questions about its features; not to mention the benefits for the client.
Dozens of moments in a Fax Lists conversation pass dangerously close to losing a client. The sales department has to constantly improve, work with negativity and objections, change scripts and introduce new tools. Today we will tell you how to make the work of a department manager easier and improve the level of service using Ringostat. All advice is tested based on the experience of our specialists. Tip #1. Classify calls by category and value Train operators and managers to assign a call category, depending on the purpose of the call. This way you can analyze what interests your customers most often and what takes up most of your employees’ time.
For example, a car dealer may have the following categories: consultation; sign up for a test drive; sale; maintenance. By including category and value metrics in your call report, you can analyze how useful calls are from advertising sources. Such data will become a powerful argument in the eternal “war of sales and marketing.” call values and categories An example of setting up categories and values from the article “How can a car dealer separate calls for service issues from calls from new customers . ” Assign a value to each category based on the chance of closing the deal after that call. For example, a “sale” request will have the highest value, while spam will have zero value.
Dozens of moments in a Fax Lists conversation pass dangerously close to losing a client. The sales department has to constantly improve, work with negativity and objections, change scripts and introduce new tools. Today we will tell you how to make the work of a department manager easier and improve the level of service using Ringostat. All advice is tested based on the experience of our specialists. Tip #1. Classify calls by category and value Train operators and managers to assign a call category, depending on the purpose of the call. This way you can analyze what interests your customers most often and what takes up most of your employees’ time.
For example, a car dealer may have the following categories: consultation; sign up for a test drive; sale; maintenance. By including category and value metrics in your call report, you can analyze how useful calls are from advertising sources. Such data will become a powerful argument in the eternal “war of sales and marketing.” call values and categories An example of setting up categories and values from the article “How can a car dealer separate calls for service issues from calls from new customers . ” Assign a value to each category based on the chance of closing the deal after that call. For example, a “sale” request will have the highest value, while spam will have zero value.